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Modern Hospitality Playbook: How to find influencers whose audiences actually book, not just look good on paper.
There’s nothing more frustrating than a failed influencer campaign. You go through all the effort to get them to your property, give them a free night stay and sometimes even pay them thousands of dollars. A few weeks later, they drop their post and… You get some pretty content and impressions, but no bookings. That's valuable money, time and energy for nothing. Here's the thing: You can fix this with a real model for vetting influencers. A real model is not focused on vanity metrics like followers and view count. Instead, it's focused on:
These are the foundation of every influencer program we run. But there's one more layer almost everyone overlooks. And it's part of the system that's driven millions in direct bookings across our properties and our clients'. Let's dig in: THE WRONG WAYMost operators get stuck on one of two layers. Layer 1: Shallow signalsThese are metrics like follower count, view count, comment volume. What these miss:
Layer 2: Baseline signalsThe next layer of metrics are better:
We use all of these. They're necessary. But each one answers a side question:
None of that answers the booking question. There's one source that does... THE PLAYStep 1: Connect with other operators in your category(yes, including the ones you nominally compete with) The operators running properties like yours are sitting on something no analytics tool can give you: Reservation-level data on the influencers you're considering. They already know which influencers:
Yet no one asks (which is exactly why it works). Here’s why this is so effective: Hospitality is a small world (especially in the unique stay & boutique hotel space). Most operators in your category are 1-2 connections away, and they’d love to connect with you. So while most think the “competition” would never share this, you’re thinking with an abundance mindset. And it works. So go connect with operators in your category, not just your market. That means boutique hotel owners, glamping operators, landscape resort owners, and design-forward unique stays with the same guest profile. Step 2: Ask these two questionsOnce you connect with your fellow operator, ask these two simple questions:
The second question matters more than the first because it separates real attribution from gut feel. Step 3: Listen for real and gut attributionReal attribution sounds like:
But if they aren't tracking those metrics, you can listen for “gut feel” comments like:
Prioritize the real attribution, but gut feel attribution is valuable too! Pro tip: The same strategy works with the influencers you already have relationships with. Their referrals will help you avoid wasting time on “bad fit” partnerships. Now, it’s important to note: This play doesn't replace engagement rate, niche fit, or analytics. It sits on top of these metrics. The other signals tell you an influencer is solid. The network tells you a specific influencer drove specific reservations at a property like yours. That's how you get the most juice out of every partnership. THE PROOFWe've leaned on this peer network as a vetting layer for years across Onera and our Oasi clients. It’s played a big part in producing 130M+ views across managed accounts, and it’s created winning collabs like this: THE TAKEAWAYThis week, pick three other operators you know in your category and start the conversation. Ask if they've run influencer campaigns, what worked, what didn't. There's a hidden repository of recommendations sitting in those conversations. Happy connecting, Ben Wolff Founder, Oasi & Modern Hospitality Accelerator |
I build & manage unique hotels with the highest returns in hospitality. Learn how to grow your vision and go from commodity STRs to boutique hotels.
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