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Modern Hospitality Playbook: How to turn the questions your guests already ask into content that actually fills rooms.
I often hear you guys say the same thing about content. You sit down to post, and the page is blank. You don't know what to say, so you say something about the property. A nice photo, a pretty caption, and out it goes. Nothing happens. But one of the accounts we run just posted a reel about the hidden bars in their city. 2M+ views, 14,500 likes, 22,500 shares. Same property, same account. Today I'm sharing what changed, but first... THE WRONG WAYFor a long time, we treated content like something you have to create from scratch. Sit down, think hard, invent something clever, hope it lands. So most of us default to the same few moves:
The trouble is that content built for everyone speaks to no one. We've pulled back the curtain on this before: the prettiest feed on the block still doesn't book rooms if it isn't aimed at one person. The miss is trying to create content from scratch. You're inventing something brand new off a blank page, when the answers are hiding in plain sight. But you don't have to reinvent the wheel. You just need to listen. Here's how. THE PLAYThink of content as being a concierge in public. Every week, guests ask you the same handful of questions.
You already answer these. You're just answering them one guest at a time. Here's the mindset shift: the Modern Traveler is typing those exact questions into the Instagram search bar, like a search engine, before they ever book. Knowing this means for our content, we stop guessing and start answering. Here's the play you can run this week:
If a topic is already winning in your area, that's your green light to make your own version. No new tool, no budget. Just the questions you already answer, aimed at the people still searching. THE PROOFBack to that reel. 2M+ views, 14,300 likes, 22,400 shares, all from answering one question the right guest was already asking. But remember: reach isn't the point. Reach that talks to the wrong people never books, which is why high impressions rarely turn into bookings. The point is whether it leads to a booking. This is the same content engine behind Onera's 85%+ direct bookings and $400,000+ a month from social. Every dollar of it started with a question a guest asked first. THE TAKEAWAYThis week, open Instagram and search the way your guest would. Write down the five questions that keep coming up. Pick one, and answer it in a simple carousel. Stop reinventing the wheel. Be the concierge, in public. -- Ben Wolff |
I build & manage unique hotels with the highest returns in hospitality. Learn how to grow your vision and go from commodity STRs to boutique hotels.
Quick note before we get into it: I'm hosting a live workshop tomorrow, October 1st at 1:00 PM EST on The Slow Season Pricing Playbook: How To Price With AirDNA Adapt. In just 90 minutes, we’ll show you how to build a competitive comp set and price strategically against your closest competitors. Click here to add this workshop to your calendar (and we’ll send you the replay - even if you can’t make it live). Last Thursday, I was catching up with a friend who’s attending VRMA 26 in Nashville...
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